Chief Customer Experience Officer

2 days ago

Dublin, Dublin City, Ireland beBeeCustomerService Full time €40,000 - €55,000
Job Description

We are seeking a highly skilled and motivated Customer Relations Executive to join our team. The successful candidate will be responsible for providing exceptional customer service, handling inbound and outbound calls, and ensuring that every customer experience is seamless and satisfying.

Key Responsibilities:

  • Handle inbound and outbound calls from customers wishing to book service or repair work
  • Establish a clear understanding of any symptom or problem the customer has with their vehicle and the work to be carried out
  • Liaise with service advisers regarding specific job information and any other queries
  • Contacting customers after they have taken delivery of their vehicle to discuss their level of satisfaction
  • Completing customer satisfaction follow-ups upon completion of surveys following completed work
  • Capturing, recording, and updating customer details in our Keyloop DMS and supporting technologies
  • Updating the CRM system with leads and relevant information gathered
  • Handling customer complaints and escalating as required
  • Recording various dates for service, NCT, seasonal reminders etc. in the DMS and following up with customers at the appropriate time via telephone
Required Skills and Qualifications

The successful candidate will ideally possess:

  • Previous experience in a similar role
  • Excellent administration and IT skills
  • Experience with the Keyloop DMS
  • Excellent communication and interpersonal skills
  • Efficiency, with good organisational skills and attention to detail
  • The ability to work on their own initiative; multitask and meet deadlines
  • Flexibility, with the ability to learn and think quickly
  • A positive, enthusiastic, can-do attitude
Benefits

As a valued member of our team, you will enjoy:

  • Competitive salary and bonus structure
  • Great working hours, ranging between 8:00am to 6:00pm, Monday to Saturday
  • Fast-paced and friendly team environment
  • Full training and development
  • Modern offices with excellent facilities
  • Onsite car parking
  • VHI Employee Assistance Program, Flu Vaccine, Eye Test, Cycle to Work scheme
  • PRSA Company contributions
Others

If you are ready to take your career to the next level and you meet the above criteria, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae.

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