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Technical Support Specialist

1 week ago

Athlone, County Westmeath, Ireland Eir Evo Talent Full time

eir evo talent is currently seeking a highly skilled IT Support Engineer to join our team.

Job Description

In this role, you will provide on-site IT services and end-user support, resolving technical issues and ensuring user satisfaction. Your focus will be on delivering high-quality service management and collaborating with our clients to meet their IT needs.

Key Responsibilities
  • Perform on-site IT services and end-user support
  • Resolve technical issues and ensure user satisfaction
  • Collaborate with clients to meet their IT needs
  • Manage the IT equipment lifecycle process
Required Skills and Qualifications
  • University degree in IT/Computer Science or relevant discipline
  • Experience working in an Agile set-up with Kanban teams
  • IT support related experience
  • Appropriate service management program (ITIL foundation certification)
  • Experience with ITSM tools like ServiceNow
Benefits
  • Opportunity to work with a leading IT services provider
  • Chance to develop your skills and expertise in IT support
  • Fast-paced and dynamic work environment