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IT Service Governance Manager

2 weeks ago

Dublin, Dublin City, Ireland Bank Of Ireland Full time

Job Description

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This role is responsible for leading and governing the Cloud Data Platform services, ensuring alignment with the overall leadership team's vision, objectives, and operational plans.

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You will be accountable for the end-to-end technical service for the Cloud Data Platform / digital experience layer applications.

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Key responsibilities include:

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  • Managing risks proactively within Group Data Analytics Office & Technology Services">
  • Ensuring that risks are managed proactively (via RADAR) within Group Data Analytics Office & Technology Services, ensuring alignment to the bank's policies and the Business Control Framework">
  • Representing the IT Service in governance sessions and with customers when supporting Service Managers and/or Service Partners">
  • Ensuring all provider partners understand business service targets, IT SLA targets and OLA's in place and strive towards consistent achievement">
  • Representing IT Services in audits (internal and external) and regulatory inspections if required">
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Required Skills and Qualifications

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You have 8+ years experience in IT service management and service delivery with practical experience of service and process design, implementation and improvement.

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A proven track record in governing and managing third party managed service providers.

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Demonstrable experience in discussing technical issues with people at all levels (Customers, Vendors, Technology Services teams, Head of Service & Service Managers and other) and presenting service improvement initiatives to both technical and non-technical audiences at all levels.