Claims Handling Expert

2 weeks ago


Dublin, Dublin City, Ireland FBD Holdings Full time

Company Overview:

FBD Holdings PLC is a leading insurance provider committed to delivering exceptional claims handling services.

Job Description:

We are seeking an experienced Claims Handling Expert to join our team. As a key member of our claims handling team, you will be responsible for managing a portfolio of liability claims from registration to settlement, including direct settlements, pre-litigation, litigation, and injury cases.

Your Key Responsibilities:

  • Provide first-class customer service to ensure a positive experience for our customers.
  • Capture all necessary information at the notification stage in a comprehensive and accurate manner.
  • Make informed decisions on claim outcomes to reduce costs and lifecycle.
  • Target claims for direct settlement with claimants, ensuring a proactive, fair, and compliant approach.
  • Manage claims through the Injuries Board process and liaise with legal defence teams as needed.
  • Identify and handle recovery opportunities and fraud aspects proactively.
  • Maintain excellent customer service levels and adhere to regulatory requirements.

Requirements:

  • A minimum of 2 years' experience in handling similar claims portfolios.
  • Strong technical knowledge of liability claims handling and Personal Injuries Assessment Board processes.
  • Excellent communication, analytical, and organizational skills.
  • Ability to manage multiple stakeholders and priorities.

Benefits:

  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and supportive team environment.
  • Ongoing training and development opportunities.

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