Claims Handling Expert
2 weeks ago
Company Overview:
FBD Holdings PLC is a leading insurance provider committed to delivering exceptional claims handling services.
Job Description:
We are seeking an experienced Claims Handling Expert to join our team. As a key member of our claims handling team, you will be responsible for managing a portfolio of liability claims from registration to settlement, including direct settlements, pre-litigation, litigation, and injury cases.
Your Key Responsibilities:
- Provide first-class customer service to ensure a positive experience for our customers.
- Capture all necessary information at the notification stage in a comprehensive and accurate manner.
- Make informed decisions on claim outcomes to reduce costs and lifecycle.
- Target claims for direct settlement with claimants, ensuring a proactive, fair, and compliant approach.
- Manage claims through the Injuries Board process and liaise with legal defence teams as needed.
- Identify and handle recovery opportunities and fraud aspects proactively.
- Maintain excellent customer service levels and adhere to regulatory requirements.
Requirements:
- A minimum of 2 years' experience in handling similar claims portfolios.
- Strong technical knowledge of liability claims handling and Personal Injuries Assessment Board processes.
- Excellent communication, analytical, and organizational skills.
- Ability to manage multiple stakeholders and priorities.
Benefits:
- A competitive salary and benefits package.
- The opportunity to work in a dynamic and supportive team environment.
- Ongoing training and development opportunities.
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