Product Development Director

2 weeks ago


Galway, Galway, Ireland Genesys Cloud Services, Inc. Full time

At Genesys Cloud Services, Inc., we deliver the future of customer experience (CX) through our AI-powered Experience Orchestration platform. We empower organizations to create empathetic, personalized experiences at scale, driving stronger workforce engagement, efficiency, and operational improvements.

The ideal candidate will have 7+ years of experience in enterprise software product management, focusing on workflow automation, contact center technologies, or productivity/automation tools for managers. They must have a proven track record of delivering successful products and features that drive customer and business outcomes in an enterprise B2B setting.

This role involves leading cross-functional teams through all stages of the product lifecycle, including discovery, delivery, and operations. The ideal candidate must define and prioritize product requirements, user stories, and acceptance criteria, as well as build strong relationships with supporting organizations.



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