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Theatre Box Office Operations Supervisor

2 weeks ago

Limerick, Limerick, Ireland beBeeOperations Full time €45,000 - €70,000
Job Title: Theatre Box Office Operations Supervisor

This key customer-facing role is pivotal to the successful operation of our theatre's box office.

  • We are seeking a highly organized and efficient individual to provide front-line service and process ticket sales and refunds for personal and telephone callers in a timely, courteous and effective manner.
  • The ideal candidate will assist customers with general enquiries about facilities, events and activities, ensuring they have up-to-date information on current and future performances.
  • The role involves supporting the box office manager with day-to-day functions including group/sports and social bookings, reporting and issuing of agency tickets as required.
  • Responsibilities also include assisting with unlocking new sports and social/group bookings for key events across our programme.
  • You will oversee the status of reservations and convert them to confirmed bookings.
  • All usual box office cashier duties, including daily cash reconciliation, will be performed by the successful candidate.
  • Maintaining accurate customer records on the ticketing system is an essential part of this role.
  • In the absence of the box office manager, you will supervise the box office sales team.
  • The role also requires supporting new team members with training and knowledge sharing.
  • Please note that flexibility and availability to work outside regular hours, including weekends, is essential for this position.