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Guest Services Associate

3 weeks ago

Cork, Cork, Ireland beBee Careers Full time
Role Overview
We are seeking a highly skilled Guest Services Associate to join our team. As a key member of our guest services team, you will be responsible for delivering exceptional support to our guests, ensuring their needs are met and exceeded.

The ideal candidate will have excellent communication skills, both written and verbal, and the ability to work well under pressure. You will be empowered to take ownership of the guest experience, including issue resolution, and will receive top-class training on supporting and enhancing our guests' experiences.

We offer a dynamic and supportive work environment, with opportunities to learn and grow within our organization. If you are passionate about providing exceptional customer service and are committed to delivering outstanding results, we encourage you to apply for this exciting opportunity.

Key Responsibilities
* Deliver exceptional guest service through various channels, including phone, email, and in-person interactions
* Resolve guest complaints and issues in a timely and professional manner
* Collaborate with colleagues to ensure seamless delivery of guest services
* Stay up-to-date with company policies and procedures related to guest service

Required Skills and Qualifications
* Excellent communication and interpersonal skills
* Ability to work well under pressure and meet deadlines
* Empathy and understanding when dealing with guest complaints and issues
* Basic computer skills and proficiency in Microsoft Office applications

Benefits
* Competitive salary and benefits package
* Opportunities for career growth and advancement
* Recognition and rewards for outstanding performance
* A dynamic and supportive work environment

Others
* We are an equal opportunities employer and welcome applications from all qualified candidates
* We are committed to providing a safe and inclusive work environment for all employees
* We offer flexible working arrangements to accommodate busy lives