Returns Ambassador

2 weeks ago

Dublin, Dublin City, Ireland beBeeCustomerService Full time

Our company is looking for a dynamic and customer-focused Returns Agent to join our team at Dublin Airport. As a key member of our team, you will play a vital role in providing an exceptional customer experience at every stage of the rental process.

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Job Description:

We are seeking a skilled and enthusiastic individual who can work closely with all staff to ensure customers receive and return their vehicles in a timely manner. The ideal candidate will be responsible for ensuring the continued excellence in customer service and damage standards, as well as achieving all KPIs in these areas.

Key Responsibilities:

  • Work closely with all staff to ensure customers receive and return their vehicles in a timely manner
  • Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas
  • Ensure all administration is completed accurately according to operating procedures
  • Process all workshop vehicles according to operating procedures
  • Ensuring cars that are due service or repair are sent aside for maintenance
  • Communicate regularly with our fleet supervisors to ensure cars are up to companies standard
  • Communicate regularly with our damages department with any queries related to new damage found
  • Adhere to all company policies, procedures, and safety guidelines
  • Responsible for own health and safety and that of other work colleagues
  • Ad hoc duties in line with business needs

Required Skills and Qualifications:

  • Full clean B driving licence held for a minimum of 2 years
  • Excellent communication and face-to-face interpersonal skills
  • Ability to work as part of a team in a fast-paced environment
  • Flexibility in your working hours, including availability during the day, evenings and weekends
  • Car rental/sales experience is desirable but not essential (training will be provided)

Benefits:

  • Competitive salary
  • Summer sign-on bonus
  • Starting 29 holidays (including bank holidays), increasing with length of service
  • Monthly uncapped commission
  • Medical refund scheme
  • Enhanced statutory sick pay
  • 1.5% employer-matched Pension scheme
  • Enhanced Maternity and Paternity benefits
  • Access to Hubex benefits and discounts platform
  • Life Assurance x2 basic salary
  • Employee Assistance Programme
  • Opportunities for career advancement and professional development
  • Voluntary flu vaccination voucher
  • Bike to Work Scheme

Why Choose Our Company?

Our company provides a working environment that nurtures the career ambitions of its employees. Everyone counts here, and we are now building our operations for growth over the coming year. Joining our team will give you the opportunity to progress your career in the rental industry. We are committed to helping employees develop market-leading skills through ongoing training and development.

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