Renewal Portfolio Manager
5 days ago
Klaviyo Inc. is a leading provider of innovative marketing automation solutions for ecommerce businesses. As a Growth and Retention Specialist, you will play a critical role in ensuring that our customers continue to thrive with our platform.
This is an exciting opportunity to join our GTM post sales team, where you will be responsible for managing the renewal process for assigned customer accounts. You will work closely with our customer success and customer growth teams to deliver an outstanding customer experience, ultimately contributing to the growth and retention of our customer portfolio.
You will be adept at working cross-functionally, extremely organized, detail-oriented, and thrive in a fast-paced, rapidly changing environment. Your responsibilities will include:
Renewal Management• Proactively manage the end-to-end renewal process for assigned customer accounts, increasing the renewal rate and reducing churn.
• Work on upcoming renewals and engage with customers 90 days in advance to secure timely renewals and facilitate internal approvals.
• Prepare renewal quotes and contracts, ensuring accuracy and compliance with company policies.
Negotiation and Objection Handling• Negotiate contract terms, pricing, and service level agreements within assigned accounts to achieve win-win agreements.
• Collaborate with customers to address any objections or concerns related to renewals.
Forecasting• Accurately forecast renewals and key metrics in a timely manner to the management team.
• Utilize data and reporting tools to track renewal performance and identify at-risk accounts.
• Identify opportunities for efficiency gains to improve existing processes.
To succeed in this role, you will need:
- Minimum of 2-3 years of renewals experience in a SaaS environment.
- Proven ability to manage ambiguity and navigate an evolving organization.
- Proven ability to work independently and collaborate effectively.
- Outstanding verbal and written communication skills with the ability to present to a diverse audience.
- Talent for building solid relationships with internal and external stakeholders.
- Excellent time management skills with a proven ability to meet deadlines.
- Excellent organizational skills and attention to detail.
- Critical thinker who can help create and improve processes.
- Strong problem-solving, organization, and negotiation skills.
- Driven and competitive with a strong desire to be successful.
- A proven track record of overachievement and renewal/commercial targets.
We offer a dynamic and supportive work environment, where you will have the opportunity to grow and develop your skills. If you are passionate about delivering exceptional customer experiences and driving business growth, please consider joining our team as a Growth and Retention Specialist.
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