IT Systems Specialist
5 days ago
**Job Description:**
Cpl Healthcare is seeking an experienced IT/Network Analyst to join their team on a permanent basis.
The successful candidate will be responsible for providing IT & Cyber Security Support to clients across a variety of systems including M365, Azure, Fortinet, Palo Alto, Sophos and other cyber tooling.
Key responsibilities will include monitoring system alert tickets, troubleshooting and resolving network and cyber incidents, fully documenting all troubleshooting steps and creating knowledge base articles within client environments.
Additionally, the IT/Network Analyst will provide general user support for networking technology, mobile device, cyber security tools, firewalls and proxies, administration of firewalls and switches (Cisco, Fortinet, Palo Alto, Firepowers), support and management of multi-function devices, undertaking hardware and software improvements, management and integrity checks of backups, maintenance of hardware asset inventory, and support clients on DORA, GDPR, NIST CSF, NIS2 frameworks.
**Required Skills and Qualifications:**
- 3+ years' experience in a similar role (Network Analyst, Systems Administrator, IT Support, Microsoft 365 Administrator)
- Strong skills in Microsoft Microsoft 365 / Exchange Online
- Strong knowledge of networking and network equipment
- Excellent communication skills & the ability to develop and maintain effective partnerships with key stakeholders
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