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Front Desk Agent

2 weeks ago

Kilkenny, Kilkenny, Ireland beBeeReception Full time €35,000 - €60,000

Job Summary

The Lyrath Estate Hotel is seeking a skilled Front Office Receptionist to join their team. As the first point of contact for guests, this role requires a friendly, energetic and professional demeanor.

This is an excellent opportunity to work in a fast-paced environment and deliver a memorable experience for our guests.

Key Responsibilities:

  • To be familiar with the days business, including arrivals, departures and special requests.
  • To offer guest services such as wake up call, newspaper etc.
  • To check guests in and out in a friendly and efficient manner
  • To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
  • Maximise sales through up-selling, using incentives and promotions
  • Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
  • Ensure prompt resolution of customer complaints
  • Ensure all enquiries and requests are dealt with efficiently and promptly.

Requirements:

  • Strong command of the English Language
  • Basic computer skills are essential whist a working knowledge of software is desirable.
  • Experience in hospitality would be beneficial but not essential.
  • Welcoming friendly personality and manner
  • Ability to prioritise and organise work
  • Ability to work flexible hours, including weekends, Bank Holidays, early shifts and evening shifts.
  • Ability to work in a fast-paced busy environment.

Benefits:

  • Complimentary meals while on duty
  • Complimentary car parking on site
  • Discounted Employee Accommodation Rate
  • Discounted Friends and Family Rate
  • Discount on food if dining in the hotel
  • Discount on all Spa treatments
  • Employee Referral Programme
  • Discounted Gym Membership
  • Christmas Savings Scheme
  • Educational Assistance Programme