Desktop Engineer Position

5 days ago


Dublin, Dublin City, Ireland Ict Services Full time

We are looking for a highly skilled Level 2 Deskside Support Engineer to join our Ict Services team in North Dublin.

This role offers a daily rate contract initially for 12 months with the possibility of becoming permanent after 1 year.

Job Description:

Key Responsibilities:
  • Deliver high-quality remote and desk-side technical support services to clients.
  • Analyze and troubleshoot PC-related issues using various tools and methods.
  • Perform day-to-day technical support and client environment diagnostics and support on hardware, PCs, laptops, handheld devices, and printers.
Technical Requirements:
  • Experience with building, configuring, and deploying computers according to company standards and policies.
  • Proficiency in PC and laptop re-imaging from scripts and installers.
  • Knowledge of installing, fault-finding, and diagnosing desktop software packages.
  • Ability to perform on-site break-fix for all in-scope devices.
  • Experience with managing devices using Microsoft Endpoint Configuration Manager.
  • Skills in packaging and deploying software via SCCM.
  • Ability to provide remote access to fix issues via TeamViewer, MS Teams, etc.
  • Experience with Citrix Netscaler installation and configuration.
  • Knowledge of Office 365 and Adobe licensing, management, and deployment.
Person Specification:
  • At least 2 years of relevant experience in desktop support.
  • CompTIA A+ certification.
  • Hands-on experience with SCCM.
  • Basic understanding of networking concepts, including patching and cabling.
  • Strong knowledge of Windows 7, Windows 10, MS Office, and Office 365.
  • Excellent problem-solving skills.
  • Effective communication skills.


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