Desktop Engineer Position
5 days ago
We are looking for a highly skilled Level 2 Deskside Support Engineer to join our Ict Services team in North Dublin.
This role offers a daily rate contract initially for 12 months with the possibility of becoming permanent after 1 year.
Job Description:
Key Responsibilities:- Deliver high-quality remote and desk-side technical support services to clients.
- Analyze and troubleshoot PC-related issues using various tools and methods.
- Perform day-to-day technical support and client environment diagnostics and support on hardware, PCs, laptops, handheld devices, and printers.
- Experience with building, configuring, and deploying computers according to company standards and policies.
- Proficiency in PC and laptop re-imaging from scripts and installers.
- Knowledge of installing, fault-finding, and diagnosing desktop software packages.
- Ability to perform on-site break-fix for all in-scope devices.
- Experience with managing devices using Microsoft Endpoint Configuration Manager.
- Skills in packaging and deploying software via SCCM.
- Ability to provide remote access to fix issues via TeamViewer, MS Teams, etc.
- Experience with Citrix Netscaler installation and configuration.
- Knowledge of Office 365 and Adobe licensing, management, and deployment.
- At least 2 years of relevant experience in desktop support.
- CompTIA A+ certification.
- Hands-on experience with SCCM.
- Basic understanding of networking concepts, including patching and cabling.
- Strong knowledge of Windows 7, Windows 10, MS Office, and Office 365.
- Excellent problem-solving skills.
- Effective communication skills.
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