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Technical Solutions Expert

1 week ago

Dundalk, Louth, Ireland Anson McCade Full time

The Opportunity

We are seeking a Technical Solutions Expert to join our Customer Success Office.

This role will involve providing technical and operational support to a growing customer base, responding to inquiries on system operations, troubleshooting issues effectively, collaborating with internal teams to deliver optimal solutions for business challenges, maintaining clear documentation of issues and resolutions, and ensuring excellent customer experiences by managing queries with empathy and professionalism.

Key Responsibilities:

  • Provide technical and operational support to customers across various business modules.
  • Respond to inquiries on system operations and troubleshoot issues.
  • Collaborate with internal teams to deliver optimal solutions for business challenges.
  • Maintain clear documentation of issues and resolutions.
  • Ensure excellent customer experiences.

Essential Requirements:

  • A strong problem-solver with analytical skills and a proactive mindset.
  • Excellent communication abilities, both written and verbal.
  • Knowledge or experience in areas such as Accounting, ERP, or Business Management Software systems is advantageous.
  • Familiarity with SQL scripting, databases (SQL Server, My SQL), REST API, EDI, and other integration technologies.
  • A relevant degree or equivalent experience in Computer Science, Accounting, or Business is preferred.

The Benefits:

  • Competitive Salary reflective of your skills and experience.
  • Health & Wellness: access to private healthcare and wellness reimbursement program.
  • Flexible Working: achieve work-life balance with hybrid working plan.
  • Retirement Planning: employer pension contributions up to 5%.
  • Generous Leave: 29 days of paid leave with option to purchase additional days.
  • Training & Development: continuous professional development opportunities.