Automation Engineer

2 weeks ago

Waterford, Waterford, Ireland beBeeAutomation Full time €60,000 - €85,000

Red Hat Ansible Automation Support Specialist

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We are seeking a highly skilled support specialist to join our team in Waterford, Ireland. As a key member of our support team, you will be responsible for addressing and resolving customer issues related to Red Hat Ansible Automation Platform and Red Hat Ansible Engine.

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Key Responsibilities:

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  • Investigate and troubleshoot technical issues via the ticketing system">
  • Provide solutions to problems to customers">
  • Work with customers to migrate, upgrade, and maintain Red Hat Ansible Automation Platform">
  • Contribute regularly to the global Red Hat knowledge management system">
  • Exceed customer expectations by providing outstanding customer experience">
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Required Skills and Qualifications:

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  • Experience as a technical support engineer">
  • Ability to set up replication scenarios for customer issues and ability to identify patterns and understand the broader context">
  • Troubleshooting and debugging skills, with a passion for problem solving and investigation">
  • Experience with cloud technologies, such as Amazon Web Services (AWS), Google Compute Engine (GCE), EC2, Red Hat OpenStack Platform, Eucalyptus Cloud, Microsoft Azure, VMware, Linode, and Digital Ocean">
  • Outstanding written and verbal English communication skills">
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Nice to Have Skills:

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  • Scripting or programming experience in languages like Bash, C, Perl, Python, Java, or Ruby">
  • Experience with open source communities via mailing lists, bug reports, patches, etc.">
  • Bachelor's degree in computer science, computer engineering, or technology-related discipline">
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About the Role:

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This role requires a strong background in technical support and a passion for problem-solving. You will work closely with customers to resolve complex technical issues and provide exceptional customer service. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply.

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About Us:

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We are committed to creating an inclusive environment where diverse perspectives and ideas are valued and celebrated.

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Keyword: automation

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