IT Infrastructure Specialst

We are seeking a highly skilled IT Infrastructure Specialist to join our team in Dublin. Reporting to the IT manager, this individual will be responsible for managing the demanding IT needs of a multinational technology company.

• This role offers the right candidate an excellent opportunity to broaden their technical skills and make an active contribution in a multinational company.

The successful candidate will be involved in:

• Providing world-class support to the company;
• Responding to complex helpdesk queries from strong technical engineers;
• Ensuring the most cost-effective and efficient use of IT infrastructure while identifying and suggesting improvements for the organisation;
• Liaising with hardware/software vendors;
• Working closely with other IT staff and engineers;
• Ensuring all IT infrastructure and policies comply with industry standards and ISO certification requirements;
• Carrying out routine security checks and undertaking preventative measures to maintain operational security;
• Analysing and resolving faults – from major system crashes to forgotten passwords;
• Managing email, anti-spam and virus protection;
• Setting up user accounts, permissions and passwords;
• Managing and monitoring all user accounts and endpoint devices using various cloud-based tools;
• Installing, supporting and maintaining new server hardware and server infrastructure;
• Working with the Development team to maintain secure access to build environments.

The ideal candidate will possess:

• In-depth knowledge of Microsoft technologies including Active Directory, Windows OS, Exchange Server and SQL Server;
• Solid technical knowledge of IT security, networking protocols (TCP/IP), software and hardware devices, firewall and VPN configuration, remote access, backups, content filtering, malware and virus protection;
• Strong technical knowledge of Microsoft Cloud Technologies including Azure, Entra ID, Intune, Office 365, Defender, Sharepoint and Teams;
• Strong analytical and problem-solving skills;
• Ability to think and work independently with minimal supervision;
• Excellent oral and written communication skills;
• Ability to prioritise work correctly and assertively, manage a range of different concurrent issues and handle user enquiries efficiently;
• Some experience of Linux systems, databases and firewalls would be a definite advantage;
• Experience working within an Azure DevOps environment, including automation experience with configuration management tools would be a definite advantage, but not essential;
• Experience working within and supporting a SAAS company would be a definite advantage, but not essential;
• Willingness to learn recent technologies, adapt to change and share knowledge with others in your team.

The ideal candidate will have:

• 3-6 years' experience although exceptional candidates with less experience will be considered;
• Third-level degree or equivalent experience.