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Content Review and Quality Assurance Expert

1 week ago

Dublin, Dublin City, Ireland CPL Full time
About the Team

At Covalen Solutions, we value diversity and inclusion. We believe that everyone deserves equal opportunities to succeed. As a Content Analyst, you will be part of a multicultural and diverse team that is passionate about delivering exceptional results.

About the Job

We are looking for a highly skilled and experienced individual who can effectively enforce clients' Terms of Use, investigate and resolve reported issues, and provide high-quality customer support. In this role, you will work closely with our clients to ensure that their products and community standards are being enforced.

Main Responsibilities
  • Enforce clients' Terms of Use by carefully monitoring reports of abuse on the site.
  • Investigate and resolve reported issues, such as requests for account support or potentially abusive content.
  • Provide high-quality customer support.