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Operations Director

2 weeks ago

Ennis, Clare, Ireland TTM Healthcare Full time

About Broadlake

Broadlake is an international investment company dedicated to driving sustainable growth. We partner with ambitious founders to help them realize their potential through organic growth, new acquisitions, and expansion into new markets.

Our organization operates a group of 7 businesses employing over 4,000 people in various industries including Healthcare, Technology, FMCG, International Talent Solutions, Workplace Wellbeing, Office Services, and Engineering.

The Head of Operations plays a pivotal role in overseeing all internal operations for our HPO division, ensuring seamless coordination, exceptional service delivery, and operational excellence.

This dynamic leader will focus on operational efficiency, people performance, customer relations, and strategic direction. A key aspect involves leveraging marketing expertise to drive brand development and customer engagement in B2C markets.

Key Responsibilities:

  1. Operational Leadership: Develop and implement operational policies and workflows to improve efficiency and quality.
  2. Team Leadership & Development: Lead, coach, and develop regional managers, setting clear KPIs and performance benchmarks.

We seek a proactive, hands-on individual with strong interpersonal skills to build and maintain relationships across teams and customers.

Skill Requirements:

  • Strategic thinker with a focus on delivering results.
  • Familiarity with industry regulations and standards within the healthcare sector (desirable).