Tenant Engagement Coordinator
5 days ago
We are seeking a highly motivated Tenant Engagement Coordinator to join our team at FOLD Ireland. As a key member of our housing department, you will play a vital role in implementing our tenant engagement strategy and promoting wellbeing and engagement with tenants.
About the Role- You will be the first point of contact for driving our engagement strategy, working closely with our Tenant Forum and Housing Officers.
- The focus of this role is on building individual communities within our schemes while integrating into the wider community.
- You will develop activities/programs with both tenants and colleagues, requiring flexibility to attend meetings and functions outside 9-5 working hours.
- Contribute to and lead on the delivery of tenant engagement strategy.
- Develop new and innovative ways of engaging with tenants and enabling feedback opportunities.
- Work collaboratively with FOLD Ireland staff, partners, and stakeholders to build community-based relationships and improve services provided to tenants.
- Evaluate and report on the effectiveness of engagement initiatives, ensuring they are outcome-focused.
- Raise awareness of statutory standards and legislation relating to tenant engagement with tenants and the organisation.
- Coordinate an annual programme of tenant meetings with the housing team.
- Promote tenant engagement and involvement in partnership with other FOLD Ireland staff, feeding tenant needs and aspirations into service standards and improvements.
- Provide detailed reports on tenant engagement to managers, committees, and other bodies as appropriate.
- A third-level qualification in Community Development or a related field is essential.
- Computer literacy and the ability to confidently use various computer applications are required.
- Knowledge of statutory bodies and available funding sources is essential.
- Excellent verbal and written communication skills, with the ability to communicate to a range of audiences, are necessary.
- Ability to self-motivate and work independently or as part of a team is essential.
- Good influencing skills and the ability to achieve results are crucial.
- Strong administrative and organisational skills, with the ability to coordinate activities, are required.
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