IT Support Specialist
2 weeks ago
We are seeking an experienced IT Support Specialist to join our team. This role will be based in Castlebar, Mayo and will involve providing technical assistance to end-users with software and hardware issues.
The ideal candidate will have a strong technical knowledge of software and hardware systems, as well as excellent problem-solving and communication skills.
Key responsibilities include:
- Providing first-line support for end-users with workstation hardware and software issues
- Documenting, tracking, and monitoring incidents and requests in detail
- Ensuring ticket service level targets are met through proper follow-up
- Supporting the deployment of new PC hardware and peripherals for new and existing employees
Required qualifications and experience include:
- Degree in IT or related field
- 2-3 years' experience working in a similar IT support position
- Strong English language written and verbal communication skills
- Excellent problem-solving and troubleshooting skills
In addition to these key requirements, the successful candidate will also possess knowledge of Windows Client and Server operating systems, Microsoft Office and Office 365 applications, and basic understanding of virtualization technologies.
This role requires occasional work in an ISO Class 7 cleanroom environment, where you will be required to wear powder free gloves, face masks, hairnets, gowns, and shoe covers.
We offer a competitive salary and benefits package to the right candidate.
The successful candidate will be responsible for assisting the Ireland IT Team with hardware, software, network, telephony system and IT infrastructure upgrades, providing feedback on policy and procedure documentation, and assisting and supporting the IT Development and Security teams with their project needs and deployments.
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