Product Compliance Manager
3 days ago
Job Overview:
We are looking for a Product Compliance Manager to oversee the compliance of products listed on our online marketplace. As a key member of our compliance team, you will be responsible for ensuring that our products meet regulatory and contractual requirements.
About the Role:
Your primary focus will be on product onboarding due diligence, relationship building, post-live monitoring, process improvement, investigations, and corrective actions. You will work closely with stakeholders to ensure ongoing compliance with regulatory obligations in various territories.
Key Responsibilities:
- Conduct thorough product onboarding due diligence to ensure compliance with regulatory and contractual requirements.
- Build and maintain strong relationships with the wider marketplace team across the Group.
- Monitor live marketplace listings and remove products as needed, explaining decisions to non-technical stakeholders.
- Collaborate with colleagues to enhance documented processes and procedures.
- Investigate customer complaints, reviews, and interactions with verified sellers, assessing technical information and taking appropriate action.
Requirements:
To succeed in this role, you will need a broad understanding of consumer-focused legislation, such as product safety and claims, and experience managing a wide and varied caseload. Strong interpersonal skills and the ability to work successfully with both internal and external stakeholders are essential.
What We Offer:
In addition to a competitive salary, you will have access to a range of benefits, including an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks' holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and more.
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