Customer Service Operations Leader

22 hours ago


Bray, Wicklow, Ireland beBeeLeadership Full time €45,000 - €60,000

The role of Customer Service Operations Leader is to lead the front office team in delivering exceptional service to guests. This involves managing all front office functions and ensuring seamless interactions with guests.

Key Responsibilities:
  • Lead and motivate the customer service team to deliver outstanding service.
  • Develop and implement effective customer service strategies to meet guest needs.
  • Liaise with other departments to ensure issue resolution and maintain high levels of customer satisfaction.
  • Provide guidance and direction to team members, including setting performance standards.
  • Manage staffing levels to meet customer service and operational needs.
Requirements:
  • Prior experience in a similar position within a fast-paced hospitality environment.
  • Fully competent in property management systems and customer relationship management tools.
  • Excellent communication and leadership skills.

The ideal candidate must have a passion for delivering exceptional customer experiences and be able to work under pressure. We offer excellent opportunities for career progression and professional development.

Key qualities required include: Excellent leadership and communication skills; Ability to work effectively in a team; Strong problem-solving and analytical skills; Flexibility and adaptability; High level of integrity and professionalism.



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