Quality Assurance Expert with Spanish Proficiency

4 days ago


Dublin, Dublin City, Ireland Wipro Full time

We are seeking a highly skilled Quality Assurance Expert to join our team at Wipro Technologies. The ideal candidate will have a strong background in Quality Assurance and proficiency in Spanish.

Responsibilities
  • Evaluating agent performance through audits of recorded and live client interactions
  • Developing and implementing Quality Management standards and processes
  • Collaborating with internal and external stakeholders to improve quality metrics
  • Providing coaching and guidance to call center agents

This is an exciting opportunity for a motivated and results-driven professional to take their career to the next level.



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