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Digital Service Coordinator
2 weeks ago
The successful candidate will manage, develop, implement, maintain and support a wide range of technologies and applications.
They will provide innovative library services and ensure access to the library's digital services, including collections.
They will support library staff in the use of existing technologies as well as the adoption of new and emerging technologies and applications.
Key Responsibilities- Provide leadership and day-to-day management in all aspects of library systems and digital services.
- Manage and develop the suite of information management systems in the Library's IT infrastructure.
- Provide application support, configuration, user management and maintenance of library systems.
- Work closely with IT to ensure the security of library systems and where appropriate, their integration with other elements of the university's IT infrastructures.
- Current systems include: library management system (ALMA), discovery layer (Primo VE), e-resource authentication (EZProxy on premise), library room booking system (Sentry Juno), link resolver (Primo VE), archives management system (CALM), digital preservation system (Preservica), institutional repository (FigShare), online service delivery tools (Third Iron and SpringShare products); and other web-based applications.
- Provide direction and supervision to the team of paraprofessional staff supporting library systems and digital services.
- Monitor and evaluate library systems ensuring development is responsive to Library priorities, IT infrastructure requirements and provides the best possible user experience.
- Liaise as appropriate with colleagues in the Library, IT and with third-party vendors.
- Build and maintain strong working relationships with stakeholders, key support departments within RCSI and within the library team.
- Manage systems related projects and contribute to RCSI wide systems related projects.
- Document workflows and processes, devise instructional materials, monitor quality and lead on the continuous improvement of processes.
- Contribute to the scoping, procurement and implementation of new library systems and technologies.
- Maintain and develop the resource discovery interfaces of internal and third-party systems.
- Actively horizon scan, monitor technology trends and evaluate their potential impact to enhance library systems and online service provision.
- Promote equality of opportunity and support diversity and inclusion.
