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Retail Banking Specialist

2 weeks ago

Dublin, Dublin City, Ireland Permanent Tsb Full time

We are seeking a talented Retail Banking Specialist to join our team in Dublin North West.

In this role, you will have the opportunity to work collaboratively with your team and Branch Lead to deliver exceptional customer experiences and drive sales growth.

You will be responsible for providing an outstanding level of customer service, resolving queries, and generating sales from lead to fulfillment in accordance with our Omni-Channel ethos.

Responsibilities include:

  • Supporting the day-to-day operation of customer service within the branch
  • Providing excellent customer service and advising customers throughout their product/financial needs journey
  • Taking ownership and dealing with customer queries in an effective, professional, and compliant manner
  • Generating and executing sales from lead to fulfillment in accordance with our Omni-Channel ethos
  • Assisting with sales campaigns, including post-sales fulfillment, administration, and follow-up tasks

Requirements:

  • QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years
  • Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience
  • Significant level of proven sales, customer service, or clerical experience in a regulatory compliant environment
  • Committed to working in a sales environment

This is a Permanent role based in Dublin North West. We offer a competitive compensation package and opportunities for professional growth and development.