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Medical Device Technical Assistant

3 weeks ago


Galway, Galway, Ireland beBee Careers Full time
Job Title: Technical Support Associate

We are looking for a highly skilled and motivated individual to join our technical support team as a Technical Support Associate. In this role, you will be responsible for providing exceptional customer service to end-users, distributors, and commercial teams via phone, web-based tools, and other channels.

Main Responsibilities
  1. Provide technical assistance to customers in a timely and efficient manner.
  2. Analyze customer issues, identify root causes, and implement solutions.
  3. Document all interactions with customers using established guidelines and procedures.
  4. Collaborate with internal teams to resolve complex customer complaints.
  5. Evaluate opportunities to improve processes and positively impact team performance and customer experience.

Requirements
  • Minimum Qualifications: 3rd Level Certificate, Diploma, or Degree in a relevant discipline (e.g., Science, Biomedical, Medical Transcription, Healthcare Services, Nursing, Engineering).
  • Minimum 1-year of experience working in a medical/clinical environment or in a customer-facing support role in an associated industry, providing excellent customer experience with challenging technical complaints.
  • Fluency in English.