Store Operations Manager
3 days ago
About Us
">Brown Thomas Arnotts is a retail company that aims to enrich customer's lives through its values of Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We operate as one business with two iconic brands, bringing exciting experiences to life through our digital and physical destinations.
">Our Purpose
">We create enjoyable places where people socialise, discover, learn and are inspired, and where local communities are enriched. Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer's lives better.
">The Role
">We are seeking a Store Operations Manager who will be responsible for ensuring extraordinary Customer Service is delivered at all times, achieving store NPS targets. The successful candidate will support the management team with the coordination and implementation of all customer-related events and in-store promotions.
">Your Responsibilities
">- ">
- Maintain high standards of customer service across all areas of the store.">
- Support the management team with the planning and execution of customer-related events and promotions.">
- Coach and develop team members to ensure they have the skills and knowledge required to deliver excellent customer service.">
- Monitor department product lines and propose actions to Senior Management to improve sales and customer engagement.">
- Assist with any other duties required by Store Management to ensure the smooth operation of the store.">
What You'll Get
">As a Store Operations Manager at Brown Thomas Arnotts, you can expect a competitive salary, contributory pension scheme, and competitive annual leave entitlement. You will also receive discounts across the world's most iconic brands, recognition days for volunteering and wellbeing, and extensive learning and development offerings.
">Culture
">We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. We foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we're proud to have been recognised by multiple industry bodies for our progressive workplace culture.
">Sustainability
">We are community-focused and aim to cultivate retail environments that are conscious, considerate and commercial. We are committed to fostering a diverse and inclusive workplace where culture and creativity come together.
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