Electric Vehicle Sales Specialist
3 days ago
Sales And Service Representative
About the Role
This is a unique opportunity to join our team as a Sales and Service Representative, where you will be responsible for converting HomeCharge electric vehicle leads to sales. Your key objective will be to respond to customer enquiries in support of the HomeCharge customer service and sales processes.
Your Key Responsibilities
- Adhere to and maintain compliance with all Health and Safety procedures within your work.
- Lead to sales management: Converting HomeCharge leads to sales whilst constantly focused on customer's needs and expectations.
- Customer Experience: Answering and resolving customer enquiries with a focus on delivering great customer experience every time.
- Dispatching jobs to Field Technicians and maintaining close contact with Technicians to ensure that customers' appointments are kept.
- Responding to Technicians queries, verifying appointments and ensuring issues are dealt with efficiently.
- Providing Technicians with technical information as required.
- Assume ownership and responsibility for all assigned calls and ensure strict adherence to Service Level Agreement (SLA).
- Ensuring HomeCharge sale and service administration is kept up to date with all correspondence.
- Maintaining an up-to-date knowledge of Electric Vehicle products and procedures to deal with every interaction efficiently.
- Compiling call logs and reports on a daily and weekly basis.
Requirements
- Previous experience working in a contact centre environment preferred.
- Experience in working in a telesales environment.
Technical Requirements
- Microsoft Word, Excel & PowerPoint.
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