Customer Service Excellence Manager

6 days ago


Dublin, Dublin City, Ireland Holland And Barrett Full time

**Job Summary:**

We are seeking a Customer Service Excellence Manager to join our team and drive business growth through exceptional customer service. As a key member of our management team, you will be responsible for delivering outstanding customer experiences, managing store operations, and promoting our health and wellness products.

Key Responsibilities:

  • Deliver exceptional customer service, ensuring a high level of customer satisfaction and loyalty
  • Manage day-to-day store operations, including stock control and maintenance of a clean and safe shopping environment
  • Recruit, train, and develop a high-performing team to meet sales targets and drive business growth
  • Work closely with regional managers to achieve business objectives and maintain strong relationships with suppliers
  • Continuously monitor and analyze sales figures to optimize store performance and achieve company goals

Requirements:

  • Previous retail management experience with a proven track record of success
  • Excellent communication and people management skills
  • Able to work under pressure and handle challenging situations in a fast-paced retail environment
  • Passion for our products and commitment to delivering exceptional customer service
  • Ability to complete regular computer-based training to ensure up-to-date product knowledge


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