Regulatory Compliance Analyst
4 days ago
About the Company
Booking Holdings is a global leader in the online travel industry, operating through five primary consumer-facing brands: Booking.com, Priceline, Agoda, KAYAK, and OpenTable. Our commitment to innovation and customer satisfaction has made us the world's leading provider of online travel and related services.
Role Overview
The Senior Operations Analyst role is a critical position within our organization, responsible for ensuring the effective management of supplier relationships and adhering to regulatory requirements. As a member of our team, you will work closely with our UK Operations team to develop and implement supplier lifecycle frameworks, monitor service performance, and identify opportunities for improvement.
Responsibilities
As a Senior Operations Analyst, your key responsibilities will include:
- Developing and maintaining a deep understanding of supplier operations, processes, and controls.
- Monitoring, assessing, and measuring services outsourced and overall operational health.
- Conducting periodic reviews of suppliers' performance, tracking issue resolution, and assessing risks and controls.
- Developing operational scheduling of activities to promote a disciplined operational rhythm.
- Implementing an Issues and Error framework, including tracking, logging, and governance on remediations.
- Maintaining operational frameworks and underlying components, such as supplier registers, exit plans, and operational controls.
- Building relationships with service providers to facilitate long-term understanding and adherence to outsourcing standards and regulations.
- Supporting and representing the operation team in regular engagements with the Risk and Compliance teams.
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