Content Review Specialist
2 days ago
We are seeking a highly skilled and detail-oriented Content Review Specialist to join our team at Cpl Healthcare. As a Content Review Specialist, you will play a critical role in ensuring the quality and integrity of our online content.
About the Role
This is a full-time position with a competitive salary and a range of benefits, including private healthcare and pension contribution. You will work closely with our team to investigate and resolve reported issues, enforce clients' Terms of Use, and develop scalable solutions to improve the support of our community of users.
Responsibilities
- Investigate and resolve reported issues via ticketing system
- Enforce clients' Terms of Use by monitoring reports of abuse on the site
- Stay up-to-date with clients' products and community standards
- Utilize market-specific knowledge and insights to find solutions
- Analyze data to develop ways to improve user experience
- Recognize trends and patterns and escalate issues outside company policy
Requirements
- Strong personal resilience and ability to operate in pressured environment
- Excellent interpersonal skills, verbal and written communication skills
- High adaptability and positive approach to challenges
- Ability to make decisions, prioritize, solve problems, and work as part of a team
- Effective time management and prioritization skills
- Ability to consistently hit KPIs on time
Language Skills
- Fluent in English language on near-native level (C1-C2) in oral and written communication, with in-depth understanding of culture and social trends in region
- Advanced level of French language (C1)
Benefits
- Competitive salary
- Private healthcare
- Pension contribution
- 25 days of annual leave
- Extensive training and access to Wellness Programme
- Tax Saver and Bike-to-Work Scheme
Working Hours
- Day shift (9:00am to 5:30pm) or Evening shift (6pm – 2am)
- Monday to Friday, occasionally weekends and bank holidays
Location
- Dublin 18, Sandyford, Dublin South
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