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Luxury Hotel Operations Leader

3 weeks ago

Sligo, Sligo, Ireland Sky Staffing Solutions Ltd Full time
Job Description

At Sky Staffing Solutions Ltd, we are seeking an experienced and service-oriented Front Office Manager to lead the front office team and ensure the highest standards of guest satisfaction in a premium hospitality environment.

Key Responsibilities:
  • Oversight of all front office operations, including reception, concierge, and reservations.
  • Ensure seamless guest experiences from check-in to check-out.
  • Handling VIP guest relations and resolving any issues professionally and promptly.
  • Supervising, training, and developing front office staff to deliver exceptional service.
  • Collaboration with other departments to maintain smooth daily operations.
  • Management of financial transactions, billing procedures, and daily reports.

Requirements

A proven experience as a Front Office Manager or in a similar role within a 4 or 5-star hotel is essential. Strong leadership, communication, and problem-solving skills are also required. The ideal candidate will be customer-focused with a passion for delivering luxury service and proficient in hotel management systems and MS Office. Ability to work flexible hours, including weekends and holidays, is necessary.