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Retail Operations Manager
2 weeks ago
**Job Overview**
">The Store Manager plays a crucial role in the success of our retail operations, overseeing all aspects of store management and sales performance.
Key responsibilities include:
- Managing every aspect of the store's day-to-day operations, including sales, staff, customer experience, security, health and safety, stock, and resource management.
- Meeting and exceeding store targets and Key Performance Indicators (KPIs).
- Recruiting, training, coaching, and managing staff in accordance with company policies, ensuring fairness and consistency for all.
- Managing cash, wage costs, budgets, and systems administration as required.
- Driving excellent Visual Merchandising in the store to engage, inspire, and educate the consumer.
- Ensuring all in-store services are suitably staffed and promoted.
- Monitoring potential shoplifters and following security guidelines to deter pilferage and protect stock.
- Being responsible for overall Health & Safety in the store.
Requirements
">To be successful in this role, you will need:
- 2-3 years of retail management experience.
- Excellent interpersonal, communication, people management, and leadership skills.
- A passion for delivering an excellent customer experience, understanding how this drives sales and affects the bottom line.
- Experience in Visual Merchandising is desirable.
- Strong product knowledge.
- Proficient IT knowledge, including Excel, Email, and SAP.
- A 3rd Level Business/Retail Management Qualification is beneficial but not essential.
About Us
">We offer a dynamic work environment that values innovation, teamwork, and customer satisfaction. If you're passionate about retail management and have a strong commitment to excellence, we'd love to hear from you.