
Chief Quality Assurance Manager
7 days ago
A senior leadership role responsible for ensuring that all products meet the highest standards in food safety, quality, legality, and customer expectations.
Key Responsibilities:- Develop and implement a food safety and quality strategy in alignment with business objectives and regulatory requirements.
- Lead and develop the QA, Technical, and Compliance teams to foster a proactive, high-performance, and audit-ready culture.
- Represent the organization in technical discussions with customers, retailers, and certification bodies.
- Oversee and enhance certifications related to industry standards and customer-specific requirements.
- Own and manage the HACCP, TACCP, VACCP, and Environmental Monitoring (EMP) programmes.
- Ensure compliance with Irish and EU food safety regulations and maintain up-to-date regulatory records.
- Maintain and improve the Quality Management System (QMS) to ensure process control, traceability, and continuous improvement.
- Ensure the integrity of quality data across various digital systems (e.g., ERP, QAS portals, complaint systems).
- Utilize data analytics to drive trend analysis, resolve issues, and support strategic planning.
- Act as the Technical Lead during food safety incidents, product withdrawals, or recalls.
- Test and maintain the Product Recall Procedure, including mock recalls and traceability drills.
- Lead root cause investigations and communicate with relevant parties as necessary.
- Serve as the primary technical contact for all customer interactions.
- Manage customer complaints, ensuring timely response, investigation, and corrective action closure.
- Oversee supplier approval processes, raw material risk assessments, and supplier performance management.
- Lead external audits and ensure minimal non-conformances.
- Maintain an internal audit program to cover GMP, traceability, allergen control, and process compliance.
- Monitor hygiene validation, EMP results, and CCP verification to ensure factory hygiene and environmental safety.
- Provide technical input for new product launches, packaging validations, and process changes.
- Approve finished product specifications, shelf-life protocols, and allergen risk assessments before launch.
- Participate in factory trials and ensure new lines meet required quality, safety, and legality standards.
- Lead succession planning within the technical function, identifying and developing high-potential team members.
- Promote cross-functional learning, technical training, and structured development plans within the QA and compliance teams.
- Collaborate closely with Operations, NPD, Commercial, Engineering, Hygiene, and Health & Safety teams to ensure end-to-end quality delivery.
- Contribute to CAPEX planning, factory design, and improvement projects as the technical representative.
Qualifications and Experience:
- BSc or MSc in Food Science, Microbiology, or related field.
- Minimum of 7+ years of senior leadership experience in food safety or quality, preferably in chilled/high-care environments.
- Deep knowledge of HACCP, TACCP/VACCP, EMP, BRCGS, and food law (Irish/EU).
- Proven success in leading customer and regulatory audits.
- Experience with QMS, specification systems, and ERP integration.
- Strong communication and stakeholder management skills.
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