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Experience Designer

2 weeks ago

Dublin, Dublin City, Ireland Cpl Healthcare Full time

Cpl Healthcare's innovative client is seeking a Digital CX Strategist to drive real business impact by designing and delivering cutting-edge CX solutions.

The ideal candidate will have a strong understanding of the CX industry, particularly within BPO, and excellent experience in pre-sales.

Job Description
  • Develop and implement CX strategies that enhance efficiency, customer satisfaction, and revenue.
  • Collaborate closely with clients, guiding them through their digital transformation while ensuring seamless execution and measurable ROI.
  • Partner with internal teams to identify opportunities, co-create solutions, and drive adoption.
  • Conduct deep-dive discovery sessions to understand client challenges and future goals.
  • Build robust business cases, resource plans, and solution roadmaps aligned with client needs and commercial objectives.
  • Identify risks early and develop proactive mitigation strategies.
Requirements
  • 7-10 years of experience in solution architecture, CX strategy, or related fields.
  • Expertise in the CX industry, particularly within BPO.
  • Strong experience in pre-sales.
  • Strong knowledge of AI, automation, and emerging technologies shaping the CX space.
  • Proven consultative skills with a track record of designing impactful solutions.
  • Ability to align CX innovation with commercial goals.
  • Analytical mindset with a strategic approach to problem-solving.
  • Excellent communication skills with the ability to engage stakeholders at all levels.