Cloud Support Specialist

1 week ago


Dublin, Dublin City, Ireland ENGINEERINGUK Full time

**Job Description:**

We are seeking a highly skilled Cloud Support Specialist to join our team at ENGINEERINGUK. As a Cloud Support Specialist, you will play a critical role in supporting our customers by providing them with the necessary tools and resources to succeed in their cloud journeys.

Main Responsibilities:

  1. You will be responsible for troubleshooting and resolving customer issues through various contact channels, including email, phone, and live chat.
  2. Drive initiatives that improve support-related processes and customer experience, such as creating tutorials, how-to videos, technical articles, and trainings.
  3. Leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services and work on complex customer problems that may span multiple AWS services.
  4. Act as an interviewer in hiring processes and coach/mentor new team members.

About the Role:

This is a dynamic and challenging role that requires strong technical skills, excellent communication skills, and a passion for delivering exceptional customer experiences.

Required Skills and Qualifications:

  • 1 year of software development or 1 year of technical support experience.
  • Experience troubleshooting and debugging technical systems.
  • Experience with NoSQL Data Modeling and operations expertise DynamoDB Cassandra CouchDB MongoDB etc.
  • Knowledge or Experience with Networking and troubleshooting TCP/IP DNS OSI model routing switching firewalls LAN/WAN traceroute iperf dig cURL or related.
  • Understanding of OS concepts memory storage and CPU usage.


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