Technical Support Specialist

2 weeks ago

Dublin, Dublin City, Ireland Amazon Full time

About the Job

We're seeking a skilled Technical Support Specialist to join our team in Amazon's Operations division. As an IT Support Technician, you'll work at a logistics site alongside colleagues, remote support teams, and the business to offer a crucial IT support function.

The Role

  • Support local users by installing, supporting and fixing issues on the IT infrastructure, end-user devices, and applications
  • Manage tickets, providing both first and second-line support
  • Provide proactive maintenance to maximise the availability of all IT equipment
  • Implement projects and deliver innovations together with other IT Service colleagues

About Our Team

In the OTS team, we maintain, upgrade and protect the IT infrastructure and end-user devices of one of the world's largest businesses. We offer diverse skills and knowledge to create new solutions and improve existing ones. Lots of our people are based on site, and our team operates around the clock, making sure we can offer support or carry out important maintenance with minimal business interruption.

Qualifications

  • Relevant experience of using hardware and software including Microsoft Office or Windows in an IT role
  • Relevant experience working within an IT support environment or in IT asset management and purchasing
  • Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership

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