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Operations Director
1 week ago
We are seeking an exceptional Service Manager to lead our multi-brand service department. This role requires strong leadership, industry expertise, and a customer-focused mindset to drive efficiency, profitability, and outstanding service.
Key Responsibilities:
• Lead and motivate service advisors, technicians, and support staff to achieve exceptional results.
• Ensure exceptional customer satisfaction through quality service and issue resolution, meeting manufacturer guidelines.
• Manage workshop schedules, monitor KPIs (revenue, productivity, customer retention), and implement improvement strategies for success.
• Maintain legal and manufacturer compliance, including health and safety regulations, ensuring a safe working environment.
• Collaborate with parts, sales, and warranty teams to enhance the customer experience and drive business growth.
What We Offer:
• Competitive salary and performance incentives for high achievers.
• Opportunities for career growth and professional development in a supportive work environment.
• Car purchase scheme and employee discounts for added benefits.
• 22 days annual leave (increasing after 5 years) plus sick pay, PRSA contributions, onsite parking, and wellness benefits.
Requirements:
• Proven experience in a managerial role within aftersales/service, preferably in the automotive industry.
• Strong knowledge of automotive best practices and industry trends.
• Excellent leadership and communication skills to inspire and motivate teams.
