Operations Manager

2 days ago

Cork, Cork, Ireland beBeeIncidentManagement Full time €50,000 - €80,000

Job Overview

We are seeking an Incident Management Lead to drive operational excellence in our dynamic team.

The ideal candidate will have a strong track record of managing day-to-day operational workflows and collaborating closely with cross-functional teams to optimize processes and enhance service delivery.

  • Lead and manage incident lifecycle from detection to resolution, ensuring timely communication and minimal business impact.
  • Coordinate and prioritize Support tasks and required sessions, working closely with Business and Technical Subject Matter Experts (SME), Product Owners, and Support Team teams to ensure clear and actionable items.
  • Monitor operational metrics and KPIs to identify trends and areas for continuous improvement.
Key Responsibilities

Our team is responsible for:

  1. Maintaining comprehensive and high-quality documentation of incidents, operational procedures, and process changes in alignment with organizational standards.
  2. Collaborating with stakeholders across multiple teams to facilitate effective problem-solving and decision-making.
  3. Implementing and enforcing operational best practices, ensuring compliance with regulatory and internal governance requirements.
  4. Driving root cause analysis for recurring incidents and proposing preventive measures.
  5. Supporting process automation initiatives to improve operational efficiency.
Requirements

To be successful in this role, you will need:

  • 4-5 years of experience in incident management, operational support, or related roles within a fast-paced environment.
  • Proven experience in Problem Management and Support Processes.
  • Strong organizational skills with a commitment to maintaining clear and thorough documentation.
  • Excellent communication skills, both written and verbal, to effectively engage with technical and non-technical stakeholders.
Benefits

As a member of our team, you can expect:

  • A premium workspace with flexible hybrid working options.
  • A comprehensive benefits package, including healthcare, pension, and life assurance.
  • A range of training and development opportunities to help you grow in your career.
About Us

We are a global organization dedicated to delivering innovative solutions that add value across various business functions. Our team is passionate about making a positive impact, and we are committed to creating a work environment that is inclusive, diverse, and supportive.

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