Onsite Technical Support Specialist

1 week ago


Ireland beBee Careers Full time
Job Title: Onsite Technical Support Specialist

The Onsite Technical Support Specialist plays a crucial role in ensuring the optimal performance of IT infrastructure and systems at assigned sites. This individual is responsible for providing comprehensive technical support, including installation, maintenance, troubleshooting, and repair of hardware and software.

Key Responsibilities:
  • Provide timely technical support for hardware, software, and network issues
  • Perform routine maintenance, system updates, and installations of equipment like computers and peripherals
  • Troubleshoot and resolve technical issues, performing hardware repairs, system updates, and using diagnostic tools to address faults
  • Offer exceptional customer service by addressing technology concerns, training end-users, and providing effective solutions
  • Maintain accurate documentation of service requests, incident reports, and maintenance logs, and provide regular status updates to management
  • Ensure compliance with industry standards and security protocols to protect client data and IT infrastructure

Requirements:
Essential Skills & Qualifications:
  • Proven experience in technical support or field services, ideally in manufacturing or research environments
  • Strong knowledge of hardware, software, networking, operating systems, and troubleshooting skills
  • Excellent communication and customer service skills, with the ability to work independently, manage multiple tasks, and collaborate effectively across cultures and regions
  • Familiarity with pharmaceutical business processes, ITIL, Agile, and IT Service Management (Service Now ITSM), including Service Desk and Change Management processes

Preferred Certifications & Experience:
  • Comp TIA A+, Network+, Microsoft Certified
  • Experience with Microsoft products (Teams, One Drive, M365, Azure)

Educational Requirements:
Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience

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