Project Delivery Expert
4 days ago
The Panel is seeking a skilled Project Delivery Expert to oversee client onboarding and manage key accounts. This role requires strong collaboration with internal teams to deliver exceptional customer experiences and drive process improvements.
Main Responsibilities:
- Manage the onboarding process for new clients and oversee a portfolio of existing accounts.
- Collaborate with Clinical Leads and Business Operations to ensure seamless service delivery and meet client expectations.
- Analyze data to identify areas for improvement and implement process changes.
- Host regular business review meetings with clients to provide actionable recommendations and insights.
- Proactively address client concerns and feedback, resolving issues promptly and professionally.
- Identify opportunities to grow existing accounts and develop long-term relationships with clients.
Qualifications:
- A minimum of 5 years' experience in Customer Success and Project Management.
- Strong communication, stakeholder management, and organizational skills.
- Proficiency in project management tools such as Asana, Trello, or MS Project is a plus.
- PMP, Prince2, or Lean Six Sigma certification can be advantageous.
- Superior communication, listening, and influencing skills.
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Project Delivery Expert
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