Customer Care Specialist

2 days ago

Dublin, Dublin City, Ireland beBeeSupport Full time €30,000 - €45,000
Job Title: Support Officer

We are seeking a skilled and experienced Support Officer to join our team on a temporary contract. This role will involve providing exceptional customer service, handling tickets, calls, and emails, as well as processing applications and requests.

The successful candidate will be required to have at least 1-2 years' experience in administration, preferably with a customer care background. Knowledge of SharePoint, Dynamics, CRM systems, and Excel is also essential.

Key Responsibilities:

  • Provide excellent customer care through ticket handling, calls, and emails
  • Process applications and requests on behalf of the client
  • Give access to systems for new users
  • Update and provide reports to internal management and the client
  • Process registrations
  • Set up new customers and ensure all documentation is in order
  • General administration such as updating files, procedures etc
  • Update invoicing records and allocate costings

Requirements:

  • At least 1-2 years' experience in administration ideally with a customer care background
  • Knowledge of SharePoint and Dynamics
  • Previous use with CRM systems
  • Knowledge of Excel
  • Excellent attention to detail
  • Great team player
  • Excellent communication skills

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