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Customer Support Specialist

2 weeks ago

Galway, Galway, Ireland beBee Careers Full time

Support Customer Experience

In this role, you will play a crucial part in ensuring that our customers receive exceptional support and assistance. You will be the first point of contact for customers, handling their queries, and resolving any issues they may have.

Key Responsibilities:

  1. Develop and maintain a positive customer-centric approach
  2. Respond to customer inquiries in a timely and professional manner
  3. Manage customer complaints and resolve them effectively
  4. Communicate and coordinate with colleagues as needed
  5. Provide constructive feedback on the customer service process

Essential Skills:

  • Proven customer service experience, ideally in a call center environment
  • Strong communication and interpersonal skills
  • Ability to work under pressure and meet deadlines
  • Knowledge of Microsoft Office applications
  • Organizational and time management skills
  • Flexibility to work a variety of shifts, including weekends and bank holidays