Colleague Experience Leader
1 week ago
- Lead a team of colleagues, owning their end-to-end experience and mentoring them to achieve their best.
- Collaborate with store leadership to deliver shared objectives and empower teams to take ownership of Service, Selling, and Filling.
- Act on customer feedback with urgency and create a great place to work by listening to and acting on colleague feedback.
- Ensure the store trades safely and legally at all times, supporting and coaching Shift Leads and Sales Advisors for smooth operations.
- Implement launches, events, and campaigns flawlessly, right first time, driving accurate execution of processes and guidelines.
- Raise the bar through coaching and performance development, leading your team to deliver a consistent and exceptional customer experience.
- Drive sales and contribution through consistent delivery of key inputs, demonstrating digital confidence across all platforms.
- Support your team across the full colleague lifecycle: hiring, duty of care, Return to Work (RTW), scheduling, holiday management, and more.
- Manage new starters through probation effectively, spot and develop talent to meet future succession needs.
- Conduct absence review meetings where applicable, complete 100% of check-ins and celebrate success and manage performance.
- Mid-Senior level
- Full-time employment type
- Other job function
- Retail industry
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