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Cloud Systems Engineer

2 weeks ago

Dublin, Dublin City, Ireland TN Ireland Full time

We are seeking a highly skilled Cloud Systems Engineer to join our team in Ireland. As a key member of our AWS Support Engineering organization, you will be at the forefront of delivering exceptional customer experiences.

This is an exciting opportunity to work with a global list of companies and developers who are taking advantage of our growing set of services and features. You will have the chance to operate on a follow-the-sun model, collaborating with internal teams to provide required support services to customers.

Key responsibilities include:

  1. Solving complex technical cases through advanced troubleshooting techniques and providing tailored solutions to customers.
  2. Improving support-related processes and driving initiatives that enhance our customers' experience.
  3. Leveraging customer support experience to provide feedback to internal AWS teams on service improvements and working on critical, highly complex customer problems.
  4. Staying up-to-date with new technologies and developing new technical skills and competencies.
  5. Acting as an interviewer in hiring processes and coaching/mentoring new team members.

The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a passion for cloud computing. Experience with system administration, networking, and security is highly desirable. If you are looking for a challenging role where you can make a real impact, we encourage you to apply.