Strategic Financial Analyst

5 days ago


Dublin, Dublin City, Ireland ServiceNow Full time

Company Overview

At ServiceNow, we are committed to delivering exceptional customer experiences through innovative technology solutions. Our team is dedicated to helping organizations achieve their strategic goals by leveraging the power of cloud-based software.

About the Role:

We are seeking a highly skilled Sr. Finance Analyst, Renewals to join our team. As a key member of our Customer Excellence Group, you will play a critical role in driving financial performance and customer retention.

Key Responsibilities:

  • Develop and execute financial strategies aligned with Renewals objectives, focusing on customer retention and NNACV development.
  • Contribute to budgeting, forecasting, and reporting processes for the Renewals organization, providing accurate renewal forecasts (incl. key metrics such as RACV and GRR) for AOP and LRP.
  • Analyze key performance indicators and financial metrics to provide actionable insights for improving customer retention and scale.
  • Collaborate with Sales, Customer Success, StratOps and cross-functional teams to identify at-risk customers and develop targeted churn mitigation strategies.
  • Prepare and present financial reports, including budget vs. actual variance analysis and renewal forecasts, to senior management.
  • Drive process improvements and scaling projects to enhance renewal predictability and operational efficiency.


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