Quality Assurance Specialist

3 days ago


Dublin, Dublin City, Ireland Wipro Full time

We are seeking a Quality Assurance Specialist to join our team at Wipro Technologies. As a Quality Assurance Specialist, you will play a crucial role in ensuring the quality of our services.

The ideal candidate will have excellent interpersonal and communication skills, as well as the ability to work in a fast-paced environment. You will be responsible for performing audits on recorded and live client interactions, providing evaluation feedback to call center agents, and conducting regular one-on-one or group calibration to ensure evaluations are aligned based on business requirements.

You will also support the business in managing and implementing Quality Management standards and processes that are aligned with the global standard and relevant to the local market nuances. Additionally, you will apply critical thinking & analytics thinking to provide insights to the client, conduct weekly analysis to identify error trends, and highlight trends and red flags to the business for better improvements.

  • Degree or equivalent practical experience.
  • Minimum of 2 years experience in a sales or call center environment with Quality Assurance experience.
  • Excellent interpersonal and communication skills.
  • Bilingual - Fluent in English and Turkish.


  • Dublin, Dublin City, Ireland TN Ireland Full time

    TN Ireland is seeking a dedicated Quality Assurance Specialist to join their team in Dublin. This role plays a vital part in ensuring the highest standards of quality are maintained across all operations.About the Role:The Quality Assurance Specialist will be responsible for monitoring and enhancing employee performance, providing coaching on quality and...


  • Dublin, Dublin City, Ireland Anantara The Marker Dublin Hotel Full time

    Job Summary:We are seeking a Quality Assurance Specialist to join our team at Anantara The Marker Dublin Hotel. As a Quality Assurance Specialist, you will be responsible for ensuring that all aspects of the hotel's operations meet brand standards.Key Responsibilities:Conduct regular audits to ensure compliance with brand standards.Develop and implement...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Cpl Healthcare is seeking a skilled Quality Assurance Specialist to join our team.Company OverviewWe are industry pioneers collaborating with organizations worldwide for over 25 years.Our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals.As a Quality Assurance Specialist, you will play a critical role in ensuring...


  • Dublin, Dublin City, Ireland CPL Full time

    Quality Assurance SpecialistExcellent opportunity for an experienced Quality Assurance specialist to work within our expanding supply chain team to develop our quality assurance activity. This new role will advance our QA program, working closely with our internal supply chain, compliance and product functions as well as external partners to develop our...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Job DescriptionWe are seeking a skilled Quality Assurance Specialist to join our team. As a key member of our organization, you will be responsible for monitoring and enhancing employee performance through coaching on quality and market-specific requirements.Monitors and evaluates employee performance to ensure alignment with company standards.Develops and...


  • Dublin, Dublin City, Ireland Viatris Inc. Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality and integrity of our Learning Management System (LMS).Your primary responsibilities will include maintaining system compliance, ensuring all user learning plans and curricula content...


  • Dublin, Dublin City, Ireland Nttdata Full time

    Ntt DATA seeks a Quality Assurance Specialist to ensure the integrity of data during migration from legacy systems to new platforms. As a Quality Assurance Specialist, you will be responsible for developing and executing test plans, test cases, and test scripts to guarantee data accuracy and completeness.Key Responsibilities:Develop comprehensive test...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Cpl Healthcare, in partnership with our Client Pfizer, is seeking a Quality Assurance Specialist to join their Chemistry division team at the Grange Castle site in Dublin. This is a contingent fixed-term contract.This on-site role will be part of Pfizer's dedicated and highly effective quality control team.As a Quality Assurance Specialist, you will be...


  • Dublin, Dublin City, Ireland Adswizz Full time

    We are seeking a Quality Assurance Specialist to join our team in Dublin, Ireland. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our streaming and in-vehicle audio entertainment platforms.The ideal candidate will have a strong background in software development, with expertise in Java and experience with...


  • Dublin, Dublin City, Ireland MatchSTEM Full time

    Job DescriptionWe are seeking a highly skilled Quality Assurance Specialist to join our team at MatchSTEM. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality and compliance of our manufacturing operations.In this role, you will be responsible for reviewing and approving GMP documentation, ensuring that our processes are...


  • Dublin, Dublin City, Ireland Executive Edge Full time

    Job OverviewAt Executive Edge, we are seeking a highly skilled Quality Assurance Specialist to join our team. The ideal candidate will have extensive experience in food manufacturing environments and a strong background in quality assurance and food safety.The role involves working closely with the Technical Team and Production to ensure optimal food quality...


  • Dublin, Dublin City, Ireland Cairn Full time

    Cairn Homes is seeking a Quality Assurance Specialist to ensure the highest standards of quality are met across all site-based projects. As a key member of our quality assurance team, you will be responsible for monitoring and evaluating quality control processes, identifying areas for improvement, and implementing corrective actions.Key responsibilities...


  • Dublin, Dublin City, Ireland CPL Full time

    Job OverviewCPL, in partnership with Pfizer, is seeking a Quality Assurance Specialist to join their team for an 11-month fixed-term contract. This role involves working onsite at their Dublin facility.


  • Dublin, Dublin City, Ireland Quanta Consultancy Services Ltd Full time

    **Job Description:**We are seeking a Quality Assurance Specialist to join our team at Quanta Consultancy Services Ltd. As a key member of our Quality Team, you will be responsible for ensuring the highest standards of quality in our pharmaceutical organisation.**Key Responsibilities:**Serve as point of contact for commercial product complaints and...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Job DescriptionThe Quality Assurance Specialist will be an integral contributor to the team, working closely with management to drive quality results. The role involves monitoring and evaluating employee performance, providing coaching and guidance as needed, and collaborating with the training department to enhance quality and operational delivery.Key...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Cpl Healthcare seeks a seasoned Quality Assurance Specialist to drive excellence in quality performance monitoring, employee evaluation, and coaching. This pivotal role requires the ability to enhance employee skills, work closely with management, and support team goals.Key Responsibilities:Monitor and evaluate employee quality performance, providing...


  • Dublin, Dublin City, Ireland Claran Consultants Ltd Full time

    Job DescriptionThe role of a Quality Assurance Specialist at Claran Consultants Ltd is to provide direct quality support to production areas as part of an Integrated Product Team (IPT). The Quality Specialist ensures the quality and compliance of products manufactured by the functional area, adhering to Good Manufacturing Practices (GMPs) and regulatory...


  • Dublin, Dublin City, Ireland TN Ireland Full time

    Quality Assurance Specialist - Pharma - Carlow, Ireland - 11-Month ContractWith worldwide demand for their life-changing oncology treatment increasing, one of our global pharmaceutical clients is looking for a Quality Assurance Specialist to join their team to support multiple capital projects taking place onsite.This is a fantastic opportunity to work on a...


  • Dublin, Dublin City, Ireland Fruition Group Full time

    About the RoleWe are looking for a highly skilled Quality Assurance Specialist to develop structured test plans based on functional requirements. You will create comprehensive test cases for various testing types, including System, UAT, Integration, Regression, and Service-Oriented Testing (manual and automated).


  • Dublin, Dublin City, Ireland Claran Consultants Ltd Full time

    **Job Description:**We are seeking a seasoned Quality Assurance Specialist to join our team at Claran Consultants Ltd. In this role, you will provide direct Quality support to production areas as part of a Quality IPT (Integrated Product Team).The successful candidate will work closely with the Associate Director of Quality Operations to ensure quality and...