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Tax Office Leadership Position
3 weeks ago
We are seeking a dedicated leader to oversee the performance of our multiple office locations. As a Multi-Unit Team Leader, you will be responsible for providing leadership and direction to your team, ensuring excellent customer service, and driving business growth.
Key Responsibilities:
- Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
- Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement
- Assist DGM in recruiting and interviewing candidates for tax office associate positions
- Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
- Build an engaging team environment, across all offices, by training and coaching associates recognizing outstanding associate contributions
- Lead daily team meetings and communicate essential information to tax office associates
- Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices
- Travel between offices as required
Your Expertise:
- People management experience, with the demonstrated ability to grow and develop associates
- Demonstrated aptitude for growth plan execution and ability to lead towards growth culture
- Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
- Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
- Computer proficient with the ability to use MS Office
- Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience
Benefits:
- Employee Assistance Program with Health Advocate
- Wellbeing program, BetterYou, to help you build healthy habits
- Neurodiversity and caregiver support available to you and your family
- Various discounts on everyday items and services
- Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan
The Community You Will Join:
- We remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.
- We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
