DLP Systems Support Specialist

2 days ago

Kilkenny, Kilkenny, Ireland beBeeData Full time €90,000 - €130,000
DLP Platforms Technical Support Lead

Job Overview

This role requires a technical support lead to oversee the maintenance, troubleshooting, and optimization of Data Loss Prevention systems. The ideal candidate will have a deep understanding of DLP technologies, leadership skills, and the ability to resolve complex technical issues.

Key Responsibilities
  • Lead and mentor a team of technical support engineers specialising in DLP platforms
  • Ensure timely resolution of support tickets and adherence to SLAs (Service Level Agreements)
  • Tune and upgrade system components, following internal testing and change management processes
  • Work with key stakeholders and vendors to implement new or additional DLP capabilities to enhance our risk-driven data protection
  • Contribute to projects that improve current DLP capabilities, drive adoption, and enable future growth
  • Conduct root cause analysis for recurring issues and implement preventive measures
  • Act as an escalation point for complex technical issues related to DLP platforms
Requirements

The successful candidate will possess:

  • Experience operating and supporting DLP tools across multiple security domains such as Network, Email, Endpoint, and Web
  • Exposure to and knowledge of enterprise DLP platforms eg Symantec DLP, Digital Guardian Endpoint DLP, ProofPoint, Microsoft Purview
  • Strong skills managing application deployments, configurations, and updates running on Linux (RHEL) operating systems, with a strong knowledge of Linux Commands, files systems, permissions, and process management
  • Understanding and working knowledge of current data protection, information security, and cyber security practices and techniques
  • Direct experience managing, mentoring, and leading teams
  • A collaborative approach to solving technical challenges and improving security
Benefits

We offer a competitive benefits package, including:

  • Generous medical care, insurance, and savings plans
  • Flexible work programs to help you match your needs
  • Wealth of development programs and educational support to help you reach your full potential
Others

State Street is an equal opportunity and affirmative action employer. We truly believe our employees' diverse backgrounds, experiences, and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients.

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