Care Advocate

3 days ago

Dublin, Dublin City, Ireland beBeeSupport Part time €30,000 - €40,000
Support Specialist

To provide essential care to individuals in crisis.

Job Overview

The Support Specialist will deliver support services to clients through active participation in their care planning, collaborating with keyworkers in a non-judgmental and compassionate manner. The role promotes empowerment and confidence building, aligned with the principles of self-help and mutual aid.

The ideal candidate will have relevant experience in a social care setting. Flexibility is required, including availability for day and night shifts on a rotating roster. Adaptability and the ability to treat service users respectfully are essential skills. Professional boundaries must be maintained at all times.

Main Responsibilities:

  • Welcome and provide emergency accommodation for individuals in need, familiarizing them with facilities, house rules, practices, and available services.
  • Respond to immediate needs of individuals in crisis, offering emotional and practical support as appropriate.
  • Participate in providing services as part of the support team, including supporting client care planning with keyworkers, child and youth workers, and outreach workers responsible for case management.
  • Provide non-directive and non-judgmental information to residents and non-resident clients both in person and via the helpline.
  • Operate the 24-hour helpline while on shift, responding compassionately and professionally to those seeking support or practical information.
  • Promote a safe and relaxed environment during client stays by ensuring safety and security protocols are observed.
  • Maintain confidentiality in accordance with GDPR guidelines.
  • Work according to established policies and best practices.
  • Ensure high cleanliness and hygiene standards throughout the facility, actively participating in cleaning tasks and encouraging clients to contribute effectively.
  • Prepare rooms for re-allocation after clients vacate.
  • Report maintenance requirements to management and document in the maintenance record book.
  • Familiarize yourself with Health and Safety procedures, including lone working practices and documentation.
  • Maintain accurate records of files and associated paperwork, updating the client database in a timely and professional manner.
  • Liaise/referral with other agencies to provide assistance, advocacy, and support to clients in conjunction with keyworkers and care plans.
  • Attend and participate fully in team meetings, training sessions, and supervisions provided by the organization.
  • Adhere to Children First Guidelines and Child Protection and Welfare policy.
  • Represent the organization's work and ethos in a professional and respectful manner at all times.
  • Collaborate with management to ensure the highest level of care is maintained, communicating regularly and advising on issues arising from work.
  • Attend court hearings and provide testimony as required.

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