Expert Client Lifecycle Management Specialist

About the Opportunity

We are seeking a talented individual to join our Functional Delivery team within Client Services as a Client Lifecycle Management Consultant. This is a fantastic opportunity for graduates seeking to develop their knowledge in Fenergo SaaS and become valuable members of our Client Services Team.

Career development is incredibly important to us, and we actively seek the best and brightest to join us. Further your career with an opportunity that connects you to a strong network, enables you to do your best work, and actively supports your career.

Key Responsibilities:

• Develop expertise in Fenergo SaaS product.
• Configure and refine SaaS product in line with client requirements, delivering demos as scheduled and obtaining client sign-off of configured features.
• Validate functional configuration changes as expected.
• Support client validation process and User Acceptance Testing to address and respond to client functional queries and make any appropriate configuration updates related to these queries.
• Collaborate with the Product Team with respect to product requirements and testing outputs.
• Support defect triage throughout delivery process
• Adhere to internal governance processes and ensure compliance with standard processes.
• Build strong relationships within the project team, client teams, and internal Product Management team.
• Support the Lead Consultant in articulating approach to client configuration to address client business requirements.
• Maintain functional documentation throughout the lifecycle of the delivery to ensure success of QA Automation
• Documentation of options related to key design decisions and raising awareness of client decision to Project Manager (PM)
• Escalates to the PM if there are any risks, issues or dependencies which puts the functional timeline at risk.
• Follow the change management process and raise to the PM and lead Consultant where client is requesting additional scope over and above what has been agreed.
• Proactively own your personal development and knowledge acquisition plan, alongside your line manager.

Expectations

• Proficient in offering design solutions.
• Strong interpersonal skills.
• Energetic and ambitious to learn and progress within a fast-paced environment.
• Excellent written and oral communication skills.

Education Requirements

• Degree or Diploma in Computing, Business, Finance, or similar related qualification.

Core Behaviours

• Team player mentality – collaborating with immediate and extended team for the greater good.
• Outcome focused – time and prioritization management focused on identifying and solving specific problems within time-sensitive periods. Focus on meeting project deadlines without compromising on quality.
• Client-centric – ability to listen carefully to client needs, coordinate consistent communications, respond in a timely manner to client queries, and manage client expectations.
• Problem solving - possess ability, patience, and persistence to identify complex issues and articulate strategic approach in simple measurable work items.
• Strong work ethic, critical thinker, enthusiastic, willing to go above and above.
• Pragmatic approach to problem solving.

What We Offer

• Healthcare cover through the VHI.
• Company pension contribution.
• Life assurance/ Income protection.
• 23 days annual leave.
• 3 company days.
• Annual bonus opportunity.
• Work From Home set-up allowance.
• Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management.
• Other competitive company benefits, such as flexible working hours, work from home policy, bike to work scheme, sports and social committee, weekly fitness and sports classes, and much more.
• Buddy system for all new starters.
• Collaborative working environment.
• Extensive training programs, classroom and online, through 'Fenergo University'.
• Opportunity to work on a cutting-edge Fintech Product, using the latest tools and technologies.
• Defined training and role tracking to allow you see and assess your own career development and progress.
• Active sports and social club.
• State of the art offices in the heart of Dublin's Docklands with great facilities, canteen, and games area.

Our Commitment to Diversity and Inclusion

At Fenergo, we strive to create a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We believe that diversity enriches our company culture, fosters innovation, and contributes to our overall success. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.